Privacy Policy

Privacy Policy

Last Updated: 08/01/2024

Pro Plumbers Southlake (“Pro Plumbers Southlake,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [your website URL] (the “Site”) and use our services (collectively, the “Services”). Please read this policy carefully. By using our Site and Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

  • Personal Information: When you interact with our Site, such as when you submit a service request, we may collect personal information such as your name, email address, phone number, and any other information you choose to provide.
  • Usage Data: We collect information about how you use our Site, including your IP address, browser type, operating system, referring URLs, and your interactions with the Site.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site, analyze usage patterns, and provide targeted advertising. You can control cookies through your browser settings.

2. How We Use Your Information

  • To Connect You with Service Providers: The information you provide may be shared with third-party plumbing or related service providers (“Third-Party Providers”) to facilitate your service requests. By submitting your information, you consent to its use for these purposes.
  • To Communicate: We may use your contact information to send you updates, promotional materials, or other information related to our Services via email or SMS text messaging. By providing a phone number, you consent to receiving calls and/or text messages. You may revoke consent to receive text messages at any time by contacting us, including by texting STOP. You can opt-out of receiving marketing communications at any time.
  • To Analyze and Personalize: We use usage data and cookies to analyze trends, track user behavior, and personalize your experience on our Site.
  • To Comply with Legal Obligations: We may use your information to comply with legal requirements, enforce our Terms of Use, and protect the rights and safety of our users and the public.

3. How We Share Your Information

  • With Third-Party Providers: By using the Site, you acknowledge and agree that your information may be shared with Third-Party Providers in order to connect you with plumbing or related services. Pro Plumbers Southlake is not responsible for the actions or privacy practices of these Third-Party Providers. Once your information is shared with them, their use of your information will be governed by their respective privacy policies.
  • For Legal Reasons: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or other illegal activity.

4. Your Choices

  • Access and Update: You can access and update your personal information by contacting us directly.
  • Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe instructions included in those communications or by contacting us.
  • Cookies: You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. International Transfers

If you are located outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Site and Services, you consent to the transfer of your information to the United States and other countries.

7. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Privacy Policy on our Site. Your continued use of our Site and Services after any changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.